1. Click on the Citrix Program Neighborhood icon now created on your desktop.



2. Select "Up" from the Toolbar to get to the main Citrix Program Neighborhood Dialog



3. Choose "Find new Application Set"



4. Change the Selection to "Wide Area Network"



5. Enter "eSERVER Apps" for the description. Then click on the Server Location Button



6. Select "HTTP/HTTPS" for Network Protocol and click on the "Add" button.



7. In the first field, type: "run.applications.eserver.com"
In the second field, type: "8080" -- Click OK



8. Click "Add" again.



9. In the first field, type: "misapp.applications.eserver.com"
In the second field, type: "8080" -- Click OK



10. Click OK again.



11. Click on the DOWN ARROW Button and choose eSERVER apps – Click NEXT



12. Check on the Enable sound box.

Uncheck the "Use Server Default" for both Window Colors and Window Size. Recommendations for Windows Colors is High Color (16 bit) and for Windows size use Seamless Window. After you have made your selections, choose Next.



13. Click Finish.



14. Right click on eSERVER Apps and choose Application Set Settings



15. Click on the Default Options tab and copy the settings below.  Make sure you enable sound and choose Medium sound quality.  The software will not work properly without that correct setting.



16. Then choose the Logon Information tab and input your Citrix login information which was created by eSERVER and sent to you via email.

Username: This will follow the convention FirstName.LastName (i.e. John.Smith)
Password: This is case-sensitive and will typically be eight digits.  This will also be greyed out until you check "Save Password"
Domain: applications
Save Password: place a checkmark in the box
For domain type: applications   Then click OK.



17. Click OK. You have completed the setup of the software.


Launching AgentOffice

1. From your desktop, double-click the Citrix Program Neighborhood icon.



2. Double-click the AgentOffice icon.  Note: depending on the version of the software that you have the name of the icon may differ (i.e. Agent 2000, On-line Agent)




3. You will see a list of applications and utilities that you have have access to.  Double-click the appropriate icon to launch your application.




4. If you launched AgentOffice, you will then see the AgentOffice login screen with the picture of the business woman sitting at the computer.  This login information will differ from the Citrix login information that you received from eSERVER.  The default login to be used here is:

Username: pat
Password: pat

However, once you upload your data to eSERVER, you will use the same login information that you normally use with your local copy of the software.


Next Step -- choose one of the following options:

A) If your team is initially getting started with eSERVER, you'll want to upload your data to eSERVER.

OR

B) If you are a new user joining an existing team that has already been using eSERVER, you have completed all necessary steps to get up and running.  However, you may now choose to follow some of the optional steps such as Creating Desktop Shortcuts.  For a list of all the optional steps, you can view the menu on the top left-hand side of this webpage.