2. Double-click on the icon where you saved it and begin the installation
The icon will look similar to below.




3. Click OK.  Please wait while the necessary software installs. 

 


4. When the installation is finished you will see an icon on your desktop entitled Citrix Program Neighborhood.  Please double-click the Citrix Program Neighborhood icon.

 


5. When prompted, please input your Citrix login information which was created by eSERVER and sent to you via email.  

Username: This will follow the convention FirstName.LastName (i.e. John.Smith)
Password: This is case-sensitive and will typically be eight digits
Domain: applications
Save Password: place a checkmark in the box

NOTE:
If you are NOT PROMPTED for the login information shown above, you will need to manually configure Citrix.  Click here for directions.
 
If you ARE PROMPTED for the login information shown above, continue on to step 6 below.


6. Click OK.  You have completed the setup of the software. 
Please reboot your computer to initialize the changes.

To learn how to launch AgentOffice, see below.
 

Launching AgentOffice

1. From your desktop, double-click the Citrix Program Neighborhood icon.

2. Double-click the AgentOffice icon.  Note: depending on the version of the software that you have the name of the icon may differ (i.e. Agent 2000, On-line Agent)




3. You will see a list of applications and utilities that you have have access to.  Double-click the appropriate icon to launch your application.




4. If you launched AgentOffice, you will then see the AgentOffice login screen with the picture of the business woman sitting at the computer.  This login information will differ from the Citrix login information that you received from eSERVER.  The default login to be used here is:

Username: pat
Password: pat

However, once you upload your data to eSERVER, you will use the same login information that you normally use with your local copy of the software.


Next Step -- choose one of the following options:

A) If your team is initially getting started with eSERVER, you'll want to upload your data to eSERVER.

OR

B) If you are a new user joining a team that has already been using eSERVER, you have completed all necessary steps to get up and running.  However, you may now choose to follow some of the optional steps such as Creating Desktop Shortcuts.  For a list of all the optional steps, you can view the menu on the top left-hand side of this webpage.